Last Updated: June 30th, 2025
Welcome to 3D Portrait Me ("we," "us," or "our"). We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, and protect your personal data when you visit or make a purchase from our website. We comply with international privacy regulations, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable laws.
1. Information We Collect
1.1 Personal Information
When you place an order, contact us, or use our services, we may collect the following personal data:
- Full name
- Email address
- Shipping address
- Phone number (optional)
- Payment information (handled securely by third-party processors)
- Photos you submit for your 3D figurine
1.2 Usage Data
We may collect non-personal information about how you interact with our website, such as:
- IP address
- Browser type and version
- Pages visited
- Date and time of visits
- Referring website or link
2. How We Use Your Information
We use your information for the following purposes:
- To process and deliver orders
- To personalize and improve our services
- To provide customer support and respond to inquiries
- To send order updates and occasional promotional emails (if opted in)
- To ensure secure transactions and prevent fraud
- To comply with legal obligations
3. Legal Basis for Processing Personal Data
Under GDPR, we process your data on the following legal bases:
- Contract – to fulfill your purchase or service request
- Legitimate Interest – for business operations and service improvement
- Consent – for email marketing and non-essential cookies
Under CCPA (for California residents), you have the right to:
- Know what personal data we collect and how it's used
- Request deletion of your data
- Opt-out of the sale of your personal information (note: we do not sell data)
4. How We Protect Your Information
We use technical and organizational safeguards to protect your information:
- SSL/TLS encryption for secure data transmission
- Access control to limit data access to authorized staff only
- Secure servers hosted by trusted third-party platforms
5. Sharing Your Information
We do not sell or rent your personal information. We only share it when necessary:
- With service providers such as payment processors and shipping couriers
- For legal compliance when required by law or to protect our rights
- These partners are contractually obligated to handle your data securely and only for intended purposes.
6. Cookies and Tracking Technologies
We use cookies and similar tools to improve your experience:
- Functional cookies to remember preferences
- Analytics cookies (e.g., Google Analytics) to understand site traffic
You can adjust cookie settings in your browser at any time.
7. Your Rights
Depending on your location, you may have rights to:
- Access your personal data
- Correct inaccurate information
- Delete your data
- Object or restrict certain types of processing
- Request data portability
To exercise any of these rights, email us at support@3dportraitme.com with your request.
8. International Transfers
Your data may be processed in countries outside of your own. We ensure that any international transfers comply with applicable data protection laws and that your information remains secure.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Last Updated” date. We encourage you to review it periodically.
10. Contact Us
If you have questions about this policy or how your data is handled, please contact us:
Email: support@3dportraitme.com
Thank you for trusting 3D Portrait Me to create your personalized 3D-printed figurines!